Returns and Exchanges

1. Delivered products may be returned or exchanged due to defects or initial malfunctions if an e-mail notification is sent to our e-mail address (contact@moshowtoys.com) within 15days after the member or addressee has received the product (collectively “the Addressee of the product”) except for the following cases. Moshowtoys shall judge any defects or initial malfunction of the product at our discretion. If the Addressee of the goods wishes to return the goods due to personal circumstances, they shall bear damage fees and round-trip shipping fees for the return of the product.

• 16days have elapsed after the delivery of the product
• no e-mail has been sent to Moshowtoysregarding return or exchange within 15 days after the delivery of the product
• the product was purchased via websites or parties other than Moshowtoys
• any person or entity other than the Addressee of the product requests to return or exchange
• We received the request for a return or exchange by shipping from any area other than the delivery area/country at the time of the purchase of the product
• the member’s account has already been deleted
• the product is affected by damage, defect, breakage, dirt, or missing parts due to the responsibility of the Addressee after delivery
• breakage, dirt, incompleteness of packing material, package, or carton box occurred in the course of the return of the product
• Moshowtoysdetermined there is no defect or initial malfunction in the product
• any other cases which we determine as inappropriate

1. If the Addressee of the goods wishes to return or exchange a product, please contact us by e-mail (contact@moshowtoys.com) notifying the edition number, order number, and the name and the details of the product to be returned or exchanged. After receiving the e-mail, we will examine the defects and will give notice regarding the result to the Addressee. The Addressee may not return or exchange the product unless they receive an e-mail from Moshowtoysregarding the acceptance of a return or exchange.
2. Under certain circumstances such as lack of inventory and so on, we may be unable to exchange the defective product with a replacement. In this case, we will refund the amount paid for the product.
3. Requests for returns or exchanges will only be accepted when shipped from the same region/country of the Addressee of the product.
4. Our packaging and carton boxes are for the purpose of protecting the product. Even if they are damaged, the package, carton box, or product is not eligible for return or exchange.
5. After receiving our e-mail as described in paragraph 2, the Addressee shall return the defective product to our designated address in the same condition (including packaging) as delivered to the Addressee. If we find improper packing, damage, defect, breakage, dirt, or missing parts of the product due to the fault of the Addressee, we will charge the repair costs against the Addressee.